Customer Experience Executive
Salary Range: ₦200,000 – ₦400,000/month
PDO Incorporated is strengthening its Customer Experience function across real estate, agribusiness, and ecosystem-driven platforms.
We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics.
This role combines systems, empathy, and enforcement.
Key Responsibilities
- Manage CRM systems and structured customer databases
- Lead customer communication workflows across multiple touchpoints
- Handle client escalations with empathy and resolution discipline
- Develop and implement call scripts and structured call flows
- Coordinate CX team members and monitor performance standards
- Drive structured follow-up culture across inquiries and transactions
- Support strategic debt recovery through structured communications
- Track customer satisfaction metrics and response time KPIs
- Monitor service quality and enforce compliance to service protocols
- Develop documentation and CX process improvement systems
Candidate Profile
- 3–6 years experience in structured customer service or CX environments
- Experience managing teams or coordinating service staff
- Demonstrated experience in strategic debt recovery or collections
- Strong emotional intelligence and conflict resolution capability
- Experience designing call scripts and customer engagement flows
- Strong follow-up discipline and accountability mindset
- CRM system management experience
- Experience in real estate, financial services, or structured service environments is a strong advantage
- Applicants must clearly state:
- Teams or CX structures they have managed
- Systems or workflows they have implemented
- Measurable improvements achieved (recovery rates, response times, satisfaction metrics)
- Immediate resumption preferred
Method of Application
Interested and qualified candidates should apply using the Apply Now button below.