Operations Intern
- Job Type Full Time , Hybrid
- Qualification BA/BSc/HND
- Experience 0 – 1 years
- Location Lagos
- Job Field Administration / Secretarial  , Graduate Jobs  , Internships / Volunteering 
- We are looking for motivated and detail-oriented interns to join our Learning & Talent Acceleration team. This role provides hands-on exposure to training operations and program coordination, offering a strong foundation for a career in Operations, Learning and Development, or Program Management.
- As an Intern, you will work closely with the Learning & Talent Acceleration team to support the end-to-end delivery of training programs, strengthen operational processes, and contribute insights that improve learning effectiveness and program efficiency.
Key Responsibilities
- Collaborate with the Learning & Talent Acceleration team to develop, review, and update course materials, training manuals, and e-learning modules.
- Coordinate and support the delivery of online and in-person training sessions, ensuring a seamless learner experience.
- Collect, organize, and analyze participant feedback to identify improvement areas and support the development of action plans.
- Support the management of the Learning Management System (LMS), including uploading content, tracking learner progress, and resolving basic technical issues.
- Assist with training operations such as scheduling sessions, coordinating facilitators, and preparing operational and performance reports.
- Monitor industry trends and best practices in learning and development to contribute improvement ideas.
- Support internal research and continuous improvement initiatives aimed at enhancing training quality and delivery efficiency.
Requirements
- Recent graduate or NYSC corps member (0–1 year of experience).
- BSc./HND in an analytical or related discipline
- Strong organizational and time-management skills, with attention to detail.
- Basic understanding of data analysis concepts (e.g., Excel analysis, simple reporting, or performance tracking).
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and Google Workspace.
- Ability to multitask, work independently, and collaborate in a fast-paced environment.
- Access to a Functional Laptop
Nice-to-Haves
- Prior internship or volunteer experience in operations, program coordination, or learning & development.
- Familiarity with Learning Management Systems (LMS) or e-learning platforms.
- Basic knowledge of training design, or instructional design principles.
go to method of application »
Method of Application
- We are seeking enthusiastic and customer-focused intern to join our Customer Success team. This role provides hands-on experience in client engagement, account management, and business development, offering a strong foundation for a career in customer success, client relations, or account management.
- As an Intern, you will work closely with senior team members to support client conversion, customer engagement initiatives, help drive client satisfaction, and contribute to the growth of the organization’s service offerings.
Key Responsibilities
- Responding to customer inquiries and pitching the different training and services of the organization.
- Assist in monitoring customer usage and engagement metrics to identify opportunities for upselling or cross-selling additional products or services.
- Work with the Corporate Communications team to boost customer referrals and conversions.
- Handle and resolve customer requests and complaints in a timely manner and keep records.
- Assist in client conversion and lead generation.
- Monitor client accounts and ensure timely payment processing.
Requirements
- Recent graduates or NYSC corps members (0–1 year experience).
- BSc./HND in Business Administration, Marketing, or a related field.
- Strong communication, interpersonal, and problem-solving skills.
- Customer-focused mindset with a proactive approach to addressing needs.
- Ability to multitask and work collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office and Google Workspace.
- Access to a Functional Laptop
Nice-to-Haves
- Prior internship or volunteer experience in customer service, sales, or account management.
- Familiarity with CRM systems or client engagement platforms.
- Knowledge of sales processes, client retention strategies, or customer success best practices.
go to method of application »